FREQUENTLY ASKED QUESTIONS
What happens after I purchase the training?
When you complete the checkout, you can expect things to roll out pretty fast. We’ll get in touch within 24 hours, and we’ll get on a call to find out more about your goals and challenges, and the future of your social brand. Then, we’ll discuss the dates of our meetings, exchange some contact details, and we’re ready to start the training!
How many people can attend this training?
This training is available for any two employees in your company. So, this could be your social media manager and perhaps you, the brand owner, or whoever you think will benefit from the training. After all, you’re in charge!
What if I can’t make one of the meetings or miss the meeting?
We get it. Life happens! If you let us know ahead, we’re always happy to reschedule our meeting.
What’s the frequency of the calls? How are they scheduled?
We schedule the meetings together depending on your and our availability. We usually meet either on a weekly or bi-weekly basis, on the same day and time of the week. Some clients prefer a training intensive; in that case, we would have two five-hour online meetings (or in-person meetings for an extra charge) spread over two days.
Can we customise the course contents?
Absolutely! If you’d like to get trained on other social media platforms than Instagram, we currently offer training on Facebook, Twitter, and Pinterest. Just let us know you’d like to add any of the platforms to the training, and we will!
Can you provide an invoice for my company?
Of course! We will issue an invoice upon your request, including a VAT. Just let us know, and we’ll gladly send you a copy.
Can we get a discount for a bigger number of participants?
Yes! Here’s how it works: the training is available for any two employees in your company. If you’d like more people to join the training, the fee is £227.00 + VAT per participant. You can add more participants directly by adding the “Additional Training Participant” product to the cart. You can add up to 10 participants (tickets) to the cart (we limit the group size to 12 participants). This way and your team is ready to go.
Do I need to prepare anything before I start?
Not really – you don’t need any preparation for the training. We will exchange a few details before we start, e.g., contact details, Zoom links, etc., but we will request all these from you.
When does the training start?
Our onboarding process is quite simple, and we’re usually ready to start the training within 2 weeks, depending on our capacity. There are just a few things we need to find out before we get rolling; e.g., your goals, challenges, and future on social media, the dates of our meetings, and your contact details, and we’re ready to start!
How do I know this training is for me? Can I speak to someone prior to the purchase?
Of course! Hana or Andrej will be happy to speak with you and discuss the training in more detail. We’ll ask some questions about your goals, challenges, and what you’d like your brand to be on social, and you can ask any questions. This call is free of charge so that you can make up your mind whether it’s suitable for you or not.
How do I receive the training and additional materials?
We have a Cloud folder for our clients where we share our training and additional materials. You get lifetime access for your company, so make sure to bookmark it and review the materials once in a while, as we regularly update them.